Important Information for all Pilgrim Bank customers.
Frequently Asked Questions (FAQs)
No. Account numbers will remain the same.
You can continue to use your checks until they run out. If you decide to re-order your checks after May 18th through another source, please provide them with our new Abington Bank Routing and Transit number #211371845.
Yes. You can continue to use your debit card and same PIN.
Yes. Your account number is not changing so direct deposit, recurring transfers, and automatic deductions will continue as normal.
The terms and conditions of your existing certificate of deposit (CD) will remain the same until maturity. When the CD matures, you will receive a maturity notice and you will now have a 10-day grace period to make changes in the deposit amount or term.
Yes. All Pilgrim Bank branches will remain open with the same hours and same familiar faces you see today, with the personal service you expect.
Yes. Shortly after the transition, you will begin to see new signs in place with our new name.
Yes. You can rest assured your deposits will continue to be insured by the FDIC. The standard maximum deposit insurance coverage is $250,000 per deposit or, per insured depository institution, for each account ownership category. For more information, visit www.fdic.gov. In addition, all your deposits above the FDIC limits are insured by the Share Insurance Fund (SIF).
The new telephone banking number is 1.877.251.6222. You will need to re-enroll on or after Monday, May 20th using the last four digits of your social security number as your temporary PIN. Business accounts should use the last five digits of the social security number of the primary signer on the account. You may re-use your previous PIN after you have entered your temporary PIN.
Yes. Starting May 20th, you will access online banking by visiting abingtonbank.com. You will need to review and accept a new disclosure the first time you log in. You will receive a more detailed letter about online banking in early May.
Online bill pay will not change. Your payees and all scheduled, one-time and recurring payments will automatically migrate over to Abington Bank's online banking system. You should go in and verify recurring transactions for accuracy after May 20th.
Yes. You will need to download your new Abington Bank Mobile App and delete the Pilgrim Bank Mobile App.
No. None of the terms of your loan(s) will change.
All automatic loan payments will continue to be paid as they are today.
You can make your loan payment at any branch or by using online banking or telephone banking. Loan payments can also be mailed to Abington Bank, 95 North Franklin Street, Holbrook, MA 02343.
All checking and savings accounts will be sent paper statements on May 17th. If you are currently enrolled in eStatements, you will also receive a paper statement for the May 17th cycle only.
Your first deposit account statement from Abington Bank will be mailed on June 30, 2019.
Deposit and loan statement history may be available post-conversion. Please sign in to your online banking account and print any deposit or loan statement history you wish to keep before May 17th.
Yes. Your statements will continue to be combined as they are today.
Yes, if you are currently enrolled in the Pilgrim Bank Discretionary Overdraft Protection Program, you will now participate in the Occasional Overdraft Privilege Service with a new limit of $800. Please refer to the Fee Schedule and “What You Need To Know About Overdrafts and Overdraft Fees” disclosures provided with the Welcome Guide recently mailed to you.
Yes. There will not be any changes to your overdraft line of credit.
In some instances your fees may change. Please see our new schedule of fees in the Change In Terms disclosures provided with the Welcome Guide recently mailed to you.
Please call our Customer Care Center at 1.877.380.2265. You can also call or stop by any branch for assistance.